Thank you for trusting us! We strive to ensure your complete satisfaction with your purchases, and therefore, we offer a flexible return and exchange policy under the following conditions:

First: Exchange Policy

  1. You can exchange the product within X days from the date of receiving the order.
  2. The product must be unused, in its original packaging, and include all accessories.
  3. The customer bears the shipping costs in case of an exchange unless the product has a manufacturing defect or an error in the order.

Second: Return Policy

  1. You can return the product within X days from the date of receipt, provided it is in its original condition and unused.
  2. Opened or used products cannot be returned for health and safety reasons.
  3. If the error is on our part (wrong/damaged product), the return will be free of charge.
  4. The refund will be processed using the original payment method within X business days from receiving the returned product.

Third: Non-Returnable & Non-Exchangeable Products

  • Used or damaged products due to misuse.
  • Opened products or those with removed original packaging.
  • Discounted and promotional items (subject to each offer’s policy).

Fourth: How to Request a Return or Exchange

  1. Contact us via [contact method: phone number/email/website form].
  2. Provide the order number and pictures of the product if there is an issue.
  3. Your request will be reviewed, and you will receive a response within X business days.

Fifth: Shipping and Return Fees

  • If the return or exchange is due to our error, we will cover all shipping costs.
  • In other cases, the customer bears the round-trip shipping fees.

Sixth: Delays or Rejection of Return/Exchange Requests

  • A return or exchange request may be rejected if the product does not meet the above conditions.
  • If the request is submitted after the specified period, it will not be accepted.

For inquiries, you can contact us via Our Email: info@lxa.shop.